OUR PROCESS
Phoenix keeps your process moving with our dedicated team, from our Builder Development Team, to the Scheduling Team, to the Billing Team and beyond with our Customer Care Team. We wanted to give you a breakdown of our operation to show you how easy we make it for our builders to partner with us.
We would like to be a part of your next building plans with our safety/security, home audio/video, lighting, indoor shades, and outdoor living options.
BUILDER DEVELOPMENT TEAM
The Phoenix Systems Builder Development Team (BDT) is your one-stop shop for everything related to integrating our services into your building process. We ensure a smooth and efficient partnership, acting as your primary point of contact for:
• Pricing & Cost Transparency: We provide clear and competitive quotes for your new communities.
• Insurance & Documentation: Need a Certificate of Insurance or have questions about our insurance requirements? We’ll handle it all.
• New Product & Option Exploration: Stay ahead of the curve! We’ll introduce you to our latest innovations and popular homebuyer features, helping you elevate your offerings.
• Department Liaison: Have questions for other departments at Phoenix Systems? No problem! We’ll connect you with the right people to ensure your needs are met promptly.
Our BDT team goes beyond quotes and paperwork. We’re committed to building strong, long-term relationships with our builder partners. We believe in open communication, collaboration, and exceeding expectations.
BUILDER SERVICES
Scheduling Your Projects for Success
At Phoenix Systems, we understand the importance of efficient scheduling to keep your building projects on track. This section introduces you to our dedicated Builder Services (Scheduling) Department, your one-stop shop for scheduling all your rough-in, service, and trim needs.
Our team is here to streamline your scheduling process, ensuring timely and efficient project completion.
–Load Stage – Each lot goes through a robust pre-scheduling checklist for billing and floor plan option placement.
–Rough-In and Trim-Out – Utilizing our relationships with our site supervisors, we touch base and confirm lot readiness at each stage
–Post-Work Order Checks – Upon completion of each stage, every work order goes through quality control and picture checks. When a return is needed, we inform the site supervisor and schedule to have the work completed in a timely and efficient manner.
–Permitting/Inspections – Our in-house permit specialist assists our builder partners with ensuring our compliance with local municipality permits and regulations.
POST MOVE-IN SUPPORT
Your Partner for Continued Success: Building Success Together
At Phoenix Systems, we believe strong partnerships are the foundation for building exceptional homes, and that commitment extends beyond the move-in date. This section introduces you to the key departments you’ll be working with to ensure a smooth and efficient experience for both you and your homeowners, even after they’ve settled in.
Sales Administration: Our dedicated Sales Administration team ensures a smooth transition for your homeowners into their new smart homes. They handle the critical task of matching the right skilled technician to manage the installation and activation of the latest and greatest technology in each residence. This includes coordinating appointment scheduling that meets both customer availability and technician expertise. Additionally, the Sales Administration team meticulously reviews and matches payments to ensure a seamless experience for all parties involved.
Customer Care: Your Homeowner’s Partner in Comfort Support:
Phoenix Systems’ dedicated Customer Care Department is here to ensure your homeowners have a smooth transition into their new home and continued satisfaction long after they move in.
Services Offered: Homeowner Support: Our qualified team is happy to assist homeowners with a variety of needs, including:
- Activating their security system
- Mounting TVs
- Installing sound systems
- Streamlined process for warranty services
- And more!
Billing Team – Your Financial Partner: The Billing Team ensures smooth financial transactions throughout the project lifecycle. By partnering with the Phoenix Systems Billing Team, you can focus on building beautiful new homes while we handle the financial details with accuracy and efficiency.
Services Offered: The Billing Team can assist you with; questions regarding invoicing, collecting payment information on open or past-due invoices, updating credit card information, and more. Please keep them informed of any changes to your company address to ensure timely communication.
OUTSIDE SALES TEAM
Give your homeowner’s better customer care AND make a better profit per roof-top
Have a member of our Outside Sales Team meet with your Home Buyer.
Why?
Our Company has been built around builders and our well-oiled machine gives your company the benefit of having professionals meet with your home buyer to show them all options for their home as well as give them our White Glove Service from start to finish so they will know how to use their products from the start. Your company benefits from the added revenue that having a trained professional sell our smart home products can give while also not slowing down your process.
